Q: Security recommendations for your passwords

To further increase your security, we recommend: Create strong passwords: Use passwords that include a combination of uppercase and lowercase letters, numbers, and special characters. This helps protect your account from unauthorized access. Change your password regularly: It is a good practice to change your password periodically and not share it with anyone. If you ever suspect that your password has been compromised, change it immediately. Beware of phishing: Remember that we will never ask for your password via email or message. If you receive a suspicious request, please contact us immediately. We are here to protect you. We are committed to handling your data with the utmost confidentiality and complying with all applicable privacy regulations. If you have any questions or concerns, don't hesitate to contact us. We're here to help you!

Question 1

How to create an account?

Accepted Answer

To create your account, just follow these steps: Go to https://dev-affiliates.inlaze.com/en Enter your email address, read and accept the terms and conditions. Verify your email address. Check your inbox and follow the instructions in the email we sent you. Create a secure password. We will provide you with some tips to do so. Complete your personal information. Make sure all the data is correct. Perform phone verification. We will send you a code that you need to enter. Add the links to your social networks. This will help us get to know your profile better. And that's it! If you need help at any time, don't hesitate to contact us. We're here to assist you!

Question 2

How to change my password?

Accepted Answer

Changing your password is a simple process. Follow these steps: Locate "Settings" in the left sidebar menu. It is at the bottom of the menu. Click on "Change password". Enter your current password. Enter your new password and re-enter it to confirm. Click on "Save changes". And that's it! The next time you log in, you can use your new password. If you have any questions or encounter any issues, don't hesitate to contact us. We're here to help you!

Question 3

What should I do if I forget my password?

Accepted Answer

If you have forgotten your account password, follow these simple steps to reset it: Go to our platform at https://affiliates-test.inlaze.com/en/login/en/login Enter the email address associated with your account and click next. Click on "Forgot password?". Choose how you want to receive the confirmation code (it can be by email or phone). Enter the confirmation code we sent you and click "Submit". Create a new password. And that's it! You can now log in with your new password. If you need help at any time, don't hesitate to contact us. We're here to assist you!

Question 4

How do I log out of my account?

Accepted Answer

Logging out of your account is very simple. Follow these steps: Locate "Settings" in the left sidebar menu. It is at the bottom of the menu. Click on "Log out". And that's it! You have successfully logged out. If you need help at any time, don't hesitate to contact us. We're here to assist you!

Question 5

Is it possible to update my personal information?

Accepted Answer

Yes, you can update some of your personal information, such as your phone number and email address. Here's how to do it: To update the phone number: Log in to your personal account. Go to "Settings". Select "Profile". Click on the pencil icon next to the phone number. Enter your password. Add the code and your new phone number. Enter the validation code you will receive and click "Save". To update the email address: Log in to your personal account. Go to "Settings". Select "Email Settings". Enter your new email address. Enter the validation code you will receive. Click on "Save". And that's it! Your information will be updated correctly. If you need to update other information, please contact our support team. We will be happy to help you.

Question 6

Do I need to provide any identity documents to verify my data?

Accepted Answer

Yes, you need to provide a readable photo of your identity document as part of the data verification process. We do this to ensure your security, comply with our regulations, and confirm your age. This way, everyone will be safer. We are committed to handling your data with the utmost confidentiality and in compliance with applicable privacy regulations. We do not share or disclose your identification information with third parties. If you have any questions or concerns about this process, don't hesitate to contact us. We're here to help you!

Question 7

Password security at Inlaze

Accepted Answer

At Inlaze, your security is our priority. We want you to feel safe using our platform, so here’s how we protect your passwords: Password encryption: We use advanced encryption techniques to store your passwords securely. This means that no one, not even our team, can see your passwords in plain text.

Question 8

Security recommendations for your passwords

Accepted Answer

To further increase your security, we recommend: Create strong passwords: Use passwords that include a combination of uppercase and lowercase letters, numbers, and special characters. This helps protect your account from unauthorized access. Change your password regularly: It is a good practice to change your password periodically and not share it with anyone. If you ever suspect that your password has been compromised, change it immediately. Beware of phishing: Remember that we will never ask for your password via email or message. If you receive a suspicious request, please contact us immediately. We are here to protect you. We are committed to handling your data with the utmost confidentiality and complying with all applicable privacy regulations. If you have any questions or concerns, don't hesitate to contact us. We're here to help you!

Question 9

My data verification failed, what should I do?

Accepted Answer

We understand that it can be frustrating when your data verification fails. To comply with legal requirements, we need to verify the identity of each Affiliate who registers on our platform. A valid identity document from your country of origin or a passport is required. Here are some tips to ensure your validation process is successful: Make sure the registered document number is correct and matches your ID. Enter your name exactly as it appears on your identity document. Do not add any prefix to your name. If you have recently changed your name, try using your previous name. Make sure the photo of the document is straight, not diagonal. Place the document on a flat surface and hold the phone with both hands to avoid a blurry image. Make sure the full edges of the document are visible. The document photo and its details should be legible and not blurry. Use good lighting, avoiding flash or other light covering any details. If you still have issues with verification after following these steps, please contact us. We are here to help you resolve any issues and ensure your experience is as smooth as possible.

Question 10

What is our privacy policy?

Accepted Answer

At Inlaze, we care about your privacy and want you to feel safe using our services. Our privacy policy is designed to protect your personal data and ensure it is used responsibly and securely. What does our privacy policy include? In our privacy policy, you will find information about: Handling your personal data: We explain how we handle your data, what information we collect, how we use it, and with whom we may share it, if necessary. Protecting your data: We describe the measures we take to protect your personal data against unauthorized access, loss, or alteration. Regulatory compliance: We commit to complying with current data protection regulations to ensure the security of your information. Your rights: We explain your rights regarding your personal data, including the right to access, correct, delete, or limit the processing of your information. Where can you find our privacy policy? You can find our complete privacy policy at the following link: Privacy Policies | Inlaze We value your privacy and want you to know that we are here to protect your personal data and ensure your peace of mind when using our services.

Question 11

What are our terms and conditions?

Accepted Answer

You can review our full terms and conditions at the following link: Terms of Use | Inlaze

Question 12

Why are our terms and conditions important?

Accepted Answer

Our terms and conditions are a key document that outlines the rules and guidelines for using our platform. Here’s a brief explanation of why it’s important to know them: Use of the platform: They establish how you can use our services appropriately and responsibly. Rights and obligations: They detail your rights and obligations as a user, as well as our responsibilities to you. Protection and security: They include information on how we protect your data and ensure your safety while using our platform. Conflict resolution: They describe the procedures for resolving any conflicts that may arise. By using Inlaze, you agree to comply with these terms and conditions, so we recommend reading them carefully to stay well informed. If you have any questions or need more information, don't hesitate to contact us. We are here to help you.

Question 13

Do you accept user suggestions to improve the experience?

Accepted Answer

Yes, at Inlaze we value and appreciate your suggestions for improving the experience! We believe that your feedback is essential for the growth and continuous improvement of our services. We want to ensure that you have the best possible experience with us. If you have any suggestions or comments you would like to share with us, we would love to hear them. You can send us your suggestions using one of the following methods: Email: Send your ideas and comments to support@inlaze.com WhatsApp: Contact us via WhatsApp for quicker and more direct communication: WhatsApp We are committed to reviewing all suggestions and taking each one into account to improve our platform. Thank you for helping us make Inlaze a better place for everyone! If you have more questions or need additional assistance, don't hesitate to contact us. We are here to help you!

Question 14

What are your customer service hours?

Accepted Answer

Our customer service team is available to help you during the following hours: Weekdays (Monday to Friday): From 7:00 AM to 5:00 PM Colombia time. During these hours, we will be happy to answer your questions, resolve issues, and provide the assistance you need. If you contact us outside of these hours, we will respond as soon as possible during our regular customer service hours. Available languages: Chat: Spanish, English, and Portuguese. Phone line: Spanish only. We are here to help you. Don't hesitate to contact us during our service hours.

Question 15

Do I have a support contact for affiliates who can help me?

Accepted Answer

Of course! At Inlaze, we have a customer service team specialized in affiliates that is here to provide the support you need.

Question 16

How can our affiliate customer service team help you?

Accepted Answer

Our team is dedicated to: Providing guidance on our affiliate program. Answering your questions and resolving your doubts. Providing useful resources to maximize your success as an Inlaze affiliate. We are committed to your success and are here to help you every step of the way. Do not hesitate to contact us if you need assistance or have any questions about your affiliation.

Question 17

What is the referral program?

Accepted Answer

The Inlaze referral program allows you to benefit by recommending our platform to people with a community of more than 3,000 followers. By participating, you can earn rewards every time someone registers using your referral link and meets the requirements. This is an excellent opportunity to maximize your income while helping to expand our community.

Question 18

How does the referral program work?

Accepted Answer

At Inlaze, our referral program gives you the opportunity to benefit by recommending our platform to people with a community of more than 3,000 followers. Here's how it works: Log in to the platform: Go to the left sidebar and select 'Referrals'. At the top, click on the 'Copy link' button to get your unique referral link. Recommend Inlaze by sharing your link: Invite people with more than 3,000 followers to join Inlaze using your referral link. Be sure to explain the benefits of our platform. Earn rewards: Each time someone registers on our platform using your link and meets the requirements, you will receive benefits and rewards. By participating in our referral program, you not only help expand our community but also earn rewards for your support and effort.

Question 19

Why join our referral program?

Accepted Answer

Exclusive benefits: Get unique rewards for each referral who joins Inlaze and meets the requirements. Continuous support: Our team is here to help you with any questions or issues you may have, ensuring your experience as a referrer is as smooth as possible. Joint growth: By helping us grow, you also benefit personally, creating a win-win situation. If you are interested in joining or have more questions, don't hesitate to contact us. We are here to help you succeed with our referral program.

Question 20

Is there a limit to the number of referrals?

Accepted Answer

There is no limit to the number of people you can refer! The more people with a community of over 3,000 followers you recommend, the greater your income potential. Take advantage of this opportunity to maximize your benefits by referring as many users as you want.

Question 21

How can I track my referrals and earnings?

Accepted Answer

To track your referrals and see the earnings generated, follow these steps: Track your referrals: Access the platform: Log in to https://affiliates-test.inlaze.com/en/login/en/login Select the 'Referrals' tab: Once inside your account, look for and select the tab or module called 'Referrals'. In this section, you will find a list of all your referrals, along with their details and the earnings generated thanks to them. View your earnings: Access the platform: Log in to https://affiliates-test.inlaze.com/en/login/en/login Navigate to the 'Reports' or 'Reporting' module Look for and select the 'Consolidated' module: In this area, you can access your earnings broken down by different periods, such as the current month, day, and previous month. You will also have access to the earnings generated since you joined as an affiliate. These steps will allow you to keep detailed track of your referrals and the rewards obtained, ensuring that you can maximize your experience in the Inlaze referral program.

Question 22

What requirements must I meet to become an affiliate?

Accepted Answer

To join INLAZE's affiliate program, you must meet the following requirements: Have an active traffic channel: You need to have a traffic channel with more than 3,000 followers. This can be on platforms like Telegram, Instagram, YouTube, or similar ones. This channel is crucial for your participation in INLAZE. Without an active traffic channel, you cannot apply to join our platform. Create an account on our platform: Visit our website https://dev-affiliates.inlaze.com/en. Provide the necessary information, such as your username and password. Upload the required documents: Upload your identification document. Upload a selfie. Provide your bank account details. By meeting these requirements, you will be ready to be part of our affiliate program and start benefiting. We look forward to seeing you soon on INLAZE.

Question 23

Does this service have any cost?

Accepted Answer

No, this service is completely free for users. There is no cost associated with using our platform. On the contrary, our platform is designed to help you monetize. You can use it without worries or charges. We are here to provide you with support and assistance at no cost.

Question 24

What is the affiliate link?

Accepted Answer

The affiliate link is a tracking tool we use at INLAZE to identify users you refer to our platform. When you share this link and someone clicks on it to register, we can know that it came from your referral. This allows us to reward you for every new user you bring to INLAZE through your affiliate link. It's an effective way to monetize your recommendations and contribute to the growth of our community.

Question 25

When will my earnings be disbursed into my account?

Accepted Answer

Payments will be made during the first five business days, starting from the second business day of each month to the bank account you have registered as soon as you reach a balance of 150 USD in earnings. It's important to note that your balance is cumulative and will be maintained until you meet the withdrawal condition of 150 USD.

Question 26

How do you ensure payments are accurate?

Accepted Answer

At INLAZE, we have rigorous security and auditing measures in place to ensure the accuracy and integrity of payments. Here's how we do it: Periodic verifications: We conduct periodic verifications and reconciliation processes to ensure that all payments are made correctly and without discrepancies. Detailed audits: We perform audits of the reports that our affiliates see to confirm that the Cost Per Acquisition (COMMIZZION) is correct and accurately reflected. Security and transparency: We are committed to maintaining transparency in our financial operations. We use advanced technology to protect user data and transactions. Dedicated support: If you ever have questions or concerns about your payments, our support team will be happy to help and provide you with all the information you need to ensure the reliability of our services. Advanced technology: We use advanced technology and monitoring tools to track all transactions and ensure they are recorded accurately. These measures allow us to offer a reliable and secure service, ensuring that your earnings are handled with the utmost integrity and accuracy.

Question 27

How can I review my payment receipt?

Accepted Answer

To review your payment receipt, follow these steps: Log in to the Affiliates platform. Access the left sidebar and select the 'Payment History' section. Review the payment history: Here you will find all paid and pending invoices. Use the filters to consult payments from previous months and find specific invoices. Download the payment receipt: Select the corresponding invoice and you will find an option to download it. And that's it, you will be able to access your payments.

Question 28

When and how are payments made?

Accepted Answer

Payments will be made during the first five business days, starting from the second business day of each month. Payment methods: a) Bank transfers: We use bank transfers to process payments, so it's essential to keep your bank details updated in our system. Make sure your email is verified and your identification document is correctly registered. b) PayPal: We also offer the option to receive payments via PayPal. If you prefer this option, please provide the necessary information to link your PayPal account. Additional information: Minimum amount for automatic payments: The minimum amount required for automatic payment is USD $150 at the end of the month. If you do not reach this threshold, the payment will be postponed until you accumulate this amount in earnings. We want to ensure that the payment process is efficient and flexible, so you can receive your earnings in the most convenient way. If you have any questions or need assistance, do not hesitate to contact us.

Question 29

Why are my generated earnings less than what the platform reflected (within the same month)?

Accepted Answer

We understand the importance of having your earnings accurately reflect your effort and dedication. Before making any payment, we conduct a rigorous reconciliation process. This involves comparing the earnings reported by our platform with those of our providers. Occasionally, we have detected discrepancies that can be attributed to data import errors or communication issues with providers. When this happens, we act immediately to correct any errors and ensure that your earnings are accurate and fair. We want to ensure transparency and accuracy in your earnings. Therefore, we are implementing action plans to minimize the possibility of future errors. Additionally, it is important to remember that effective earnings may depend on certain requirements and specific conditions that must be met. We are here to support you and ensure you receive what you deserve for your hard work. If you have any questions or concerns, do not hesitate to contact us. We are committed to providing you with the best possible experience.

Question 30

What happens if I don't reach the minimum withdrawal amount this month?

Accepted Answer

If for any reason you do not reach the minimum withdrawal threshold of USD $150 during a specific month, don't worry. Your earnings will remain secure on the platform and will accumulate automatically. This means that each time you generate income, it will be added to your existing balance.

Question 31

Why did many people sign up but I got paid so little?

Accepted Answer

We understand your concern about the discrepancies between the number of people who sign up and the earnings you receive. It is important to note that this can be influenced by several variables: 1. Campaign Conditions: Remember that in many campaigns, users must meet additional requirements. They not only need to register and deposit, but they may also need to place specific bets, which can vary depending on the particular campaign. These conditions can influence the amount of earnings generated. 2. Compliance with Requirements: Some users may not meet all the campaign requirements, such as placing the required bets after the initial deposit. This may result in not all sign-ups translating into earnings for you. 3. Earnings Release Process: On certain occasions, earnings may require a period of time to be released, and this can depend on subsequent actions by users, such as placing more bets. It is important to be patient and encourage users to follow the instructions to release earnings more quickly. It is essential to remember that affiliate marketing in the betting industry can be variable and subject to numerous factors, including individual user behavior. Continuing to provide guidance and education to your referrals can help improve compliance with campaign requirements and ultimately increase your earnings over time. If you have any additional questions or need further assistance, please do not hesitate to contact us. We are here to help you with whatever you need.

Question 32

How to avoid fraud when promoting your link?

Accepted Answer

Avoiding fraud when promoting your link ensures that the community remains safe, so we want to help you ensure that sign-ups are legitimate. Remember that improper management of this issue could result in the closure of your account. To avoid this, follow these tips: 1. Request a welcome email with a visible date: Ask users to send you a welcome email that clearly shows the registration date at the betting house. This will help you confirm that they have recently registered and will credit that the sign-up was done through your link. 2. Verify that the user is within the betting house: Make sure the user provides proof that they are within the betting platform. This can include screenshots of their account or any other method that demonstrates they are actively registered at the betting house. 3. Verify the deposited amount: Request evidence of the amount deposited by the user. This can be through screenshots of their transaction history or account statements. 4. Educate your referrals: Inform your referrals about the importance of using your affiliate link from the beginning to avoid possible attribution issues and ensure they are correctly granted bonuses or rewards. 5. Keep records and communication: Keep a record of all communications and evidence provided by the referrals. This will help you resolve any discrepancies effectively if a problem arises in the future. Remember that we are here to support you in this process. If you have any questions or need additional assistance, do not hesitate to contact us. Your security and success are our priority.

Question 33

How can I check how I closed the previous month?

Accepted Answer

We understand how important it is for you to have easy access to this information! To check how you closed the previous month, you have two options: In the Payment History section: Go to the left sidebar of the platform and look for the 'Payment History' section. Click on it and then filter the information by period. That's it! You will find the detailed closure of the previous month right there. In the Dashboard module: Go to the left sidebar of the platform and look for the 'Dashboard' section. Select the 'Previous Month' option and you will have access to all the detailed corresponding information. These two options will allow you to quickly and easily review and analyze how you closed the previous month in your account! If you need additional help, do not hesitate to contact us.

Question 34

How many bank accounts can I register on the platform?

Accepted Answer

Earnings are automatically disbursed to the primary account on established dates. On our platform, you can register up to 3 bank accounts. Additionally, you have the freedom to select one of them as your primary account. Earnings are automatically disbursed to the primary account on established dates. If you have doubts about when these disbursements are made, you can check the section 'When is the disbursement made?'. We are here to provide you with the flexibility you need in your financial transactions!

Question 35

What is the limit of campaigns I can request?

Accepted Answer

On our platform, there is no limit to the number of campaigns you can request. You have access to promote as many campaigns as you want, giving you the flexibility to choose and participate in multiple campaigns according to your preferences and affiliate strategies. We are here to help you achieve your affiliate marketing goals without restrictions!

Question 36

Where do I find the campaigns and links to start promoting?

Accepted Answer

Here is a step-by-step guide to finding campaigns and promotion links on the affiliate platform: If it's your first time: Log in to your profile Go to the 'Campaigns' section on the left sidebar Select the campaign you're interested in and click on the 'Promote this campaign' button Carefully read the affiliate rules Check the 'I have read and agree to the Terms' checkbox and click the 'Yes, I want this campaign' button The system will redirect you to 'My campaigns', where you can copy the link by clicking the 'Copy link' button To copy the link of a previously requested campaign: Log in to your profile Go to the 'My Campaigns' section on the left sidebar There you can copy the link by clicking the 'Copy link' button of the desired campaign. If you need to review the campaign conditions, you can do so by clicking on the selected campaign. With these steps, you'll be ready to start promoting campaigns on the affiliate platform!

Question 37

Can they increase the earnings of my campaign?

Accepted Answer

We understand your interest in maximizing your earnings. Currently, we don't have the ability to increase the Commizzion (Cost per Acquisition) amount of your campaign as it's already at its maximum allowed. However, we offer you an alternative to increase your income: our referral program. You can earn excellent additional earnings by referring others to our platform. Every time your referrals generate income, you'll also receive a percentage of their activities. This can be an effective way to boost your total earnings. We're here to help you optimize your income in the best way possible!

Question 38

Can I promote links through any social network or Telegram group?

Accepted Answer

Currently, auditable channels for link promotion include Telegram, Twitch, Instagram, and YouTube. This is because betting companies often audit these channels to verify link promotion. Our commitment is to ensure that our link promotion is done ethically and complies with applicable regulations. If you have any questions about the suitability of a specific channel, feel free to ask us. We appreciate your understanding and cooperation on this matter.

Question 39

Do I have a maximum earnings limit?

Accepted Answer

You don't have a maximum earnings limit! This means you have the opportunity to generate as much earnings as possible. There's no set limit on how much you can earn, giving you the flexibility to maximize your affiliate efforts and your ability to attract referrals. This allows you to earn higher income as you continue to promote and refer users! We're here to support you on your path to financial success.

Question 40

How often are campaigns updated?

Accepted Answer

The data for each of the campaigns is automatically updated every 24 to 48 business hours. This frequency ensures that you have updated information on campaign performance and the earnings you've generated over a reasonable period of time. We're committed to providing you with accurate and updated data so you can make informed decisions in your affiliate activity.

Question 41

What errors should I avoid to receive my full earnings every month?

Accepted Answer

Here are some recommendations to avoid errors and ensure you receive your full earnings every month: Avoid incentivized traffic: Do not generate incentivized traffic, meaning do not manually register people close to you solely to meet acquisition requirements. The essence of affiliation is to attract genuine users and encourage their recurrence in the betting house. Promote relevant campaigns: Make sure to promote only campaigns that are related to the providers and offers you are advertising on the Inlaze platform. Sending predictions from providers that are not in line with the advertised campaigns can cause confusion and not meet campaign requirements. By following these ethical practices and avoiding the mentioned errors, you can increase the likelihood of receiving your full earnings every month and maintain a positive relationship with providers and the affiliate platform.

Question 42

Until what day can I generate earnings in the month?

Accepted Answer

You have until the last calendar day of each month to maximize your earnings. This timeframe allows you to work throughout the month to attract users and meet campaign requirements, aiming to optimize your income before the month ends. Take advantage of this period to boost your affiliate efforts and achieve your financial goals.

Question 43

What if I registered different users, but they didn't meet the minimum conditions required this month?

Accepted Answer

If you register users but they don't meet the minimum conditions required during a particular month, it's important to remember that campaign conditions are also cumulative. This means your bonus reflects when the user reaches the minimum deposit and betting amount indicated in the campaign, regardless of whether they meet these requirements in the same month or in later months. In other words, conditions can be fulfilled over an extended period, and when they are met, you'll receive your corresponding bonus.

Question 44

What is campaign temperature?

Accepted Answer

Campaign temperature refers to the level of activity or acquisition that a particular campaign is experiencing. It's expressed as a percentage indicating the performance and effectiveness of a campaign. This metric can help affiliates evaluate which campaigns are generating more interest and participation from users, allowing them to adjust their promotion strategies accordingly.

Question 45

What are campaign earnings?

Accepted Answer

Campaign earnings refer to the payment value offered by the campaign for each new player who registers through your affiliate link and meets the conditions set by the campaign. In other words, it's the amount you'll earn for each successful acquisition you've referred to the campaign, based on specific actions users take, such as registering, depositing funds, or meeting other requirements defined by the campaign. These earnings are a fundamental part of your affiliate earnings and vary depending on the campaign and its terms.

Question 46

What is COMMIZZION?

Accepted Answer

'COMMIZZION' stands for 'Cost per Acquisition' and is used in affiliate marketing and online advertising. Instead of being the number of people who have met the campaign conditions, COMMIZZION represents the cost paid for each acquisition or conversion generated through each campaign. This acquisition or conversion can vary depending on the campaign's objective and is usually related to specific actions taken by the user, such as registering, depositing, and betting.

Question 47

What do I do if I have technical problems and need support?

Accepted Answer

If you're experiencing technical problems, here's how to get help: Check the Help Center: Start by reviewing our FAQs section. There you'll find answers to frequently asked questions and step-by-step guides that can help you solve common problems. Contact Technical Support: If you don't find a solution in the Help Center or have a more specific issue, feel free to contact our technical support team. You can do so by sending an email to support@inlaze.com. Provide Details: When contacting our support team, provide as much detail as possible about the problem you're experiencing. This will help us better understand the situation and provide you with a quicker solution. Response Time: Our goal is to provide you with a response or solution as quickly as possible. Please note that response time may vary depending on the nature of the problem, but we'll do our best to assist you effectively. We're here to assist you and ensure you have the best possible experience. If you need help, don't hesitate to contact us.

Question 48

How do I contact your support team?

Accepted Answer

We're here to help you every step of the way. If you need to contact our support team, you have two options: WhatsApp: You can send us a message via WhatsApp for quick and direct assistance. Our team is available to help with any issues or questions you may have. Click here WhatsApp Email: You can also send us an email at support@inlaze.com. Please provide as much detail as possible about your issue so we can assist you more efficiently. We're committed to providing you with the best assistance possible. Feel free to contact us through the method that's most convenient for you.

Question 49

What should I do if the website doesn't load correctly?

Accepted Answer

If the website doesn't load correctly, you can always reach out to us via our Customer Service Chat, but try the following before doing so: Check your internet connection. Sometimes, a simple router restart can solve the issue. Refresh the page. Press Ctrl+R on your keyboard to attempt to reload the website. Try incognito mode. Open a new window in incognito mode by pressing Ctrl+Shift+N to rule out cache or cookie issues. If after trying these steps the site still doesn't load, don't hesitate to contact us through our Customer Service Chat. We're here to help and ensure you have the best experience possible.

Question 50

How to troubleshoot login issues?

Accepted Answer

To troubleshoot login issues, follow these steps: Identify the Error: When encountering a login problem, pay attention to the error message displayed by the platform. This can provide clues about the nature of the problem. Check Your Credentials: Make sure you're entering your username or email address and password correctly. Typographical errors when entering credentials are common. Check Your Internet Connection: Sometimes, login issues can occur due to an unstable internet connection. Ensure you're connected to a stable network and try restarting your router if needed. Try Logging in from Another Device: If you have access to another device, such as a mobile phone or a different computer, try logging in from there to see if the problem persists. This can help determine if the issue is related to your current device. Clear Browser Cache and Cookies: If you're using a web browser, try clearing the cache and cookies. Sometimes, data stored in the cache can cause login issues. After clearing the cache and cookies, try logging in again. Contact Customer Service: If none of the above steps resolve the issue, contact the platform's customer service. Provide details about the error you're experiencing and any troubleshooting steps you've attempted. The support team can help you resolve the technical issue. By following these steps, you should be able to address most login issues you encounter on the platform. If the problem persists, customer service will be there to provide additional assistance.

Question 51

Didn't receive a confirmation email?

Accepted Answer

If you haven't received a confirmation email, here are some steps you can take: Check the spam folder: Sometimes, legitimate emails can be mistakenly filtered as spam. Check your spam or junk folder to ensure the confirmation email wasn't sent there. Wait a few minutes: Sometimes, emails can take a few minutes to arrive in your inbox. Wait a bit and check your inbox again. Refresh the website: If you've been waiting and still haven't received the email, you can try refreshing the website in your browser. Do this by pressing Ctrl+R (or Cmd+R on Mac) to reload the page. Then, try requesting a new confirmation code on the same link. Verify the email address: Make sure you entered the correct email address when registering. If you made a typographical error, the confirmation email may have been sent to an incorrect address. Check with your email provider: Some email providers may have additional security measures that block certain emails. Check with your email provider to see if there's any known issue affecting the delivery of the confirmation email. By following these steps, you should be able to resolve the issue and receive the confirmation email. If the problem persists, contact the platform's support team for further assistance.

Question 52

Can I open more than one account?

Accepted Answer

No, it's not possible to open more than one account as each account is unique and can only be associated with one identity document number (ID). This ensures the integrity and security of accounts on the platform. If you have any questions or need more information, feel free to contact the support team.

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